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IT Project Manager

Location: Burbank, CA


The IT Project Manager is directly responsible for managing specific projects using PMO approved tools and project management methodology from concept through final implementation and monitoring performance.  

The incumbent will work with both groups and their project business owners and leadership to develop project scope, budget, and schedule and direct the execution of project work for the purpose of successfully meeting the project deliverables.  85% of the projects are IT related and 15% are process oriented. 



  • Identify, coordinate, and lead diverse project teams and stakeholder groups.

  • Manage multiple customer service projects using the project management methodology.

  • Develop, control, report, and communicate on project scope, schedule, and budget per business owner and leadership expectations.

  • Use MS Project and Project Server Web Application for project management tracking and project documents storage and maintenance.

  • Act as a supporting PM, subject matter expert, and/or liaison to the PMO or other functional projects that require representation.

  • Perform other duties as assigned or requested.



  • Bachelor’s Degree required.

  • A PMP preferred but not required if individual is willing to pursue certification.

  • 5-7 years’ experience in a managed services realm.

  • Experience with Call Center projects is a plus.

  • Strong project management and resource allocation skills, including ability to track and manage numerous activities, balance competing priorities and meet tight deadlines.

  • Excellent verbal and written communication skills and must be able to clearly articulate complex technical issues to all levels of the organization.

  • Ability to drive cross-functional teams and diverse stakeholders to consensus.

  • Results-oriented to ensure delivery of appropriate products and services in an accurate, complete, and timely fashion.

  • Ability to manage multiple, concurrent assignments while meeting deadlines and demanding quality execution.

  • Willingness and ability to respond to urgent work request situations outside of regular business hours.



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